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FAQs

How does soft play benefit children's development?

Soft play offers numerous benefits for children's development. It promotes gross motor skills, coordination, balance, and social interactions. It also encourages imaginative play, creativity, and boosts confidence in a supervised setting.

By providing a safe, stimulating, and enjoyable play space, soft play contributes significantly to a child’s holistic development.

What If We Book An Outdoor Event And The Forecast Is Bad?

At Flowers Playground , we understand that weather can be unpredictable. If you have booked an outdoor event with us and the forecast indicates inclement weather, we strongly recommend having a backup space in case of unfavorable conditions. It is the client's responsibility to secure a suitable alternative location. In the event that bad weather is expected, and no backup space is available, we reserve the right to cancel the event. Please note that a $75 nonrefundable deposit is required upon booking. While we do not offer refunds, we are more than happy to work with you to reschedule your event, provided that you contact us at least three days prior to the scheduled date. This rescheduling option applies specifically to weather-related issues. We appreciate your understanding of this policy as it allows us to maintain the highest level of service and equipment quality. If you have any further questions or concerns regarding outdoor events and inclement weather, please don't hesitate to contact us. Thank you for your cooperation.

Is The Soft Play Equipment Cleaned Often?

 

Absolutely! At Flowers Playground, we take cleanliness very seriously. Every single piece of our soft play equipment, including the balls in the ball pit, is cleaned, sanitized, and disinfected both before and after every play rental. We leave no detail unattended to ensure a hygienic and safe play environment for your child’s enjoyment. Your little one’s well-being is our top priority, and we maintain the highest standards of cleanliness throughout our play space. You can have peace of mind knowing that every aspect of our play equipment is thoroughly cleaned down to the balls!

Changes & Cancellations

Cancellation Policy: All changes to events must be requested at least two weeks prior to the scheduled date. To ensure clarity and avoid any confusion, we kindly request that all change requests be made via email. Please note that a nonrefundable deposit of $75 is required upon booking to secure your reservation. In the event of a cancellation, we regret to inform you that we have a strict no refund policy. However, we do offer the option to reschedule your event based on availability. Cancellations can be accepted up to three days before the event, but refunds will not be provided. We appreciate your understanding and cooperation.

Is There A Damage Fee?

Damage Policy: We take pride in providing high-quality equipment to ensure an exceptional experience for our customers. In the event that our equipment is damaged, mistreated, or not handled according to the provided guidelines, a damage fee will be charged. To cover the costs of repair or replacement, a 50% fee will be applied to the card on file. We kindly request all guests to respect and follow the rules and guidelines provided to prevent any damage or mishandling of our equipment. Your cooperation is greatly appreciated in helping us maintain the quality and integrity of our offerings. Please note that we carefully select and invest in top-notch equipment, which is reflected in the overall experience we provide. By adhering to our guidelines, we can ensure a safe and enjoyable play environment for everyone involved. If you have any questions or concerns regarding our damage policy, please don't hesitate to contact us. Thank you for your understanding and cooperation.

How can I book soft play for my event?

To book our soft play services, simply reach out to us through our contact page or give us a call. We will discuss your event requirements, availability, pricing, and any customization options you may be interested in.

More Questions? Contact us!

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